Refund Policy

At Md Mirajul Islam, we strive to ensure our clients are satisfied with the services we provide. However, we understand that situations may arise where you might need a refund. This Refund Policy outlines the conditions under which refunds may be issued for our web development services.

1. Scope of Refunds

Refunds are applicable to the following services:

  • Web Design & Development
  • Website Maintenance
  • Custom Web Solutions

Refund requests may be considered under specific circumstances outlined below.

2. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • Initial Consultation Fees: Non-refundable, as they cover the time spent in discussing project scope and requirements.
  • Pre-Development Stage (Deposit Refunds): If you cancel the project before work begins, a refund of the deposit, minus administrative fees, may be issued.
  • Development Stage: Once development has commenced, refunds are subject to work completed. Refunds are proportional to the amount of work already done.
  • Post-Completion: Once the project has been delivered and approved, no refunds will be provided unless the final product does not meet agreed-upon specifications or there are major defects.

3. Change of Scope

If you request changes to the project scope after development has started, this will be treated as a new request. Refunds for changes in scope are not available.

4. Exclusions

The following scenarios are excluded from our refund policy:

  • Delays caused by the client’s failure to provide required information, content, or feedback.
  • Issues arising from third-party software or services.
  • Minor revisions or tweaks post-completion (these are typically covered under maintenance agreements or additional services).

5. Refund Process

If you are eligible for a refund, please follow these steps:

  1. Submit a Request: Contact us at WhatsApp with your order details, the reason for your refund request, and any supporting documentation.
  2. Review: We will review your request and contact you within [1-2] business days to discuss the next steps.
  3. Approval/Denial: If your refund is approved, we will process the refund to the original payment method within [1-2] business days. If denied, we will provide an explanation.

6. Contact Us

If you have any questions about our refund policy or need assistance, please contact us at:

mdmirajulislam3535@gmail.com
WhatsApp

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